Smart Parking – Easy Parking Privacy Policy
Last updated / Effective date: August 20, 2026
This Privacy Policy explains how Smart Parking Limited (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you use the Smart Parking – Easy Parking mobile application (the “App” or “Service”). By using the Service, you agree to the practices described here. This policy applies to users in the United States and addresses the California Consumer Privacy Act and California Privacy Rights Act (collectively, CCPA/CPRA). It also serves as our Notice at Collection for California residents.
Information We Collect
- Phone Number: Collected through Firebase Authentication for account creation and login, and used — where you have consented — to deliver SMS account notifications relating to your parking activity (see “SMS Consent & Mobile Information” below).
- Parking & Transaction Information: License plate, parking zone/session details, and payment transaction records needed to provide the Service, and, where applicable, information relating to a parking infringement notice (citation) associated with your account or vehicle.
- Device & App Information: Limited technical data (e.g., device model, OS version, app version, basic diagnostics) to support security, fraud prevention, and performance.
- Payment Information: If you make a payment, processing is handled by our trusted payment providers. We do not store your full payment card details on our systems.
We do not require or intentionally collect your email address, name, physical address, contact list, photos, or social media profiles.
Categories of Personal Information (CCPA/CPRA)
| Category | Examples we collect | Purpose |
|---|
| Identifiers | Phone number, license plate, account/session identifiers | Authentication, providing the Service, account notifications |
| Commercial information | Parking sessions, payments, amounts payable including notices (citations) | Payment processing, receipts, payment reminders |
| Internet or other electronic activity | Device model, OS/app version, diagnostics | Security, fraud prevention, performance |
We do not collect sensitive personal information as defined by the CPRA, and we do not use or disclose personal information for purposes other than those described in this policy. We have not sold or shared personal information (as “sell” and “share” are defined in the CCPA/CPRA) in the preceding 12 months.
How We Use Your Information
- Authenticate and secure your account via phone number.
- Process parking payments and manage your active sessions.
- Send you SMS account notifications you have consented to receive, including parking session reminders, payment reminders, payment confirmations, and updates regarding a parking infringement notice (citation) associated with your account or vehicle. You may opt out of these messages at any time by replying STOP.
- Improve reliability, safety, and performance of the App.
- Comply with U.S. legal obligations and enforce our terms.
We do not sell or share your personal information for cross-context behavioral advertising.
SMS Consent & Mobile Information
- Mobile phone numbers and SMS opt-in consent data are used solely to deliver the messages described in our Terms & Conditions: verification messages and account notifications about your parking activity, including payment reminders and updates about parking infringement notices (citations).
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with any third parties, except with service providers (such as our SMS delivery provider) acting on our behalf solely to deliver messages to you.
- Message frequency varies with your account activity. Message and data rates may apply. Reply STOP to opt out or HELP for assistance at any time. Opt-out requests are honored promptly, and we retain a record of your opt-out to ensure we do not message you again.
When We Share Information
- Service Providers: e.g., Firebase (authentication), payment processors (transaction handling), and SMS delivery providers (message transmission), in each case under contracts restricting their use of your information to providing services to us.
- Legal Requirements: To comply with law, court order, or lawful government requests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Retention & Deletion
We retain your phone number and related account data only as long as needed to provide the Service and for legitimate business or legal purposes. Retention periods are determined by the length of your account relationship, our legal and tax obligations, and the time needed to resolve disputes or enforce agreements. You may request deletion of your account and associated personal information at any time by contacting us at privacy@smartparking.com. Records of SMS opt-outs are retained to honor your opt-out preference.
Security
We use commercially reasonable safeguards (such as encryption and secure authentication) to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
The Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.
California Privacy Rights (CCPA/CPRA)
California residents have the following rights, subject to exceptions:
- Right to Know: Request the categories and specific pieces of personal information we collect, use, and disclose.
- Right to Delete: Request deletion of personal information we collected about you.
- Right to Opt Out of Sale/Sharing: We do not sell or share your personal information for advertising.
- Right to Correct: Request correction of inaccurate personal information.
- Right to Limit Use of Sensitive Personal Information: We do not collect sensitive personal information as defined by the CPRA.
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights.
To exercise your rights, email privacy@smartparking.com. You may also use an authorized agent to submit a request on your behalf; we may require proof of the agent’s authorization. We may need to verify your identity (for example, by confirming control of your phone number) before acting on your request, and we will respond within the timeframes required by law.
Third-Party Services
- Firebase Authentication (Google) for phone number sign-in and account security.
- Payment Processors for handling in-app parking payments (card data is processed by the provider).
- SMS Delivery Providers for transmitting verification and account notification messages to you.
For information about how these providers handle data, please review their respective privacy notices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post the updated policy in the App and revise the “Last updated” date at the top. Material changes will take effect upon posting unless otherwise stated.
Contact Us
If you have questions or requests regarding this Privacy Policy, contact us at: privacy@smartparking.com.
© 2026 Smart Parking Limited. All rights reserved.